Now that we finally got our coffee table I can bash this damn furniture store that's had me in a pissy mood for the past 2 months. Instead of being happy to have new (non-craigslist) furniture I get mad! Here's the yelp review I wrote for this place. If anyone knows of any other review sites let me know because I want to spread the word. If they were truly trained in customer service they should know that one satisfied customer tells five people. But, one dissatisfied customer tells ten people!



My
opinion of Home Life started out positive. came into the store not
really planning on buying anything. just wanted to window shop.
went through the ENTIRE store and we found THE couch. was so
beautiful and had everything we were looking for. were assisted by
a gentleman that was your typicl slick salesman, but he wasn't too
overly slick. got us a great deal. got the couch and a coffee
table with matching ottomans that fit under the table.
the table was not in the showroom and we only saw it in the catalog.
guy assured us that if it didn't work out he would let us make an
exchange. left that store on cloud nine. was ready to buy our
bedroom AND dining set there.



couch arrived at the
estimated time (2 weeks ) but we were informed our table would be
another 2 weeks. problem. 1/2 wks go by and we finally get our
table. turned out to be too big. matter how we rearranged our
couch the table couldn't fit. immediately called the store about
the situation and right away the woman we spoke with refused to give us
an exchange. decided to go down to the store and discuss the
situation. our "guy" happened to be there and remembered us.
helped us pick out another table (ugh, through the catalog) but we
checked the dimensions before agreeing! were told 2 weeks, again
and all we needed to do was "help his guys" that will deliver the new
table.



so here we are waiting another 2 weeks. a total
of 1 1/2 months now. weeks almost go by and no phone call so we
decide to call them. out they forgot to put the order in!
tell us it'll be there that following Wed. and we'll need to bring the
other table back. absolutely refused. wasn't about to risk
damaging the other table! protested and pointed out that we were
promised delivery of the new table. claim that they're not
supposed to do that (then why are your employees telling us this?") so
we would be charged $45 for delivery. whatever.



A
week and a half go by and we don't hear from them. finally call
them and it turns out the table was out of stock. for telling
us! we had to come in the next day and look for ANOTHER table.
this time almost 2 months have gone by and I'm absolutely pissed.
talk with who I assume is management since our "guy" was conveniently
on vacation. pick out another table and after ANOTHER 2 weeks we
got our table.



So, if you got lost in all this talk here is
my evaluation of Home Life Furnishings on Stevens Creek Blvd. near
Valley Fair Mall:



1. employees are inconsistent with policies.

2. Their employees will say ANYTHING to make a sale and cross their fingers that nothing goes wrong.

3. They are NOT on top of things. do I have to be the one always calling to find out what's going on?

4. is a ghetto-a@@ furniture store.




had reservations about buying from that store since I don't always
like to buy from "asian-owned" stores. asian and I know that
things can be a bit shady sometimes. am NEVER going back to this
store again. the first month of waiting I vowed to make sure
that everyone I can reach hears about this place and be forewarned.
take my experience and watchout.